Position: Outbound/ Inbound Customer Sales Executive
Reports To: Team Leader
Company: Link Tree Private Limited
Location: Thaiba, Lalitpur, Nepal

JOB PURPOSE

The primary purpose of this job is to service the customer through telephone calls and provide them with a variety of products and services over the phone. Attain and exceed revenue targets by closing sales. Cultivate relationships with current customers to promote new products and additional revenue opportunities.

KEY RESPONSIBILITIES

• Service to approximately 100-130 outbound/inbound calls per day from a varied clientele.
• Creating and/or managing a database of existing and potential customers by conducting research, polls and surveys
• Making sales over the phone
• Promoting product/service by highlighting its best features
• Reminding people to pay for purchases when necessar
• Following-up calls with further calls when necessary
• rovide information about products and services
• Process publication requests
• Identify and raise contentious issues with management
• Schedule appointments for specific transactions
• Defuse difficult call situations and ensure a pleasant call experience
• Other duties as required

QUALIFICATION

• Exceptional verbal and written communication skills (English).
• A good listener and excellent communicator.
• Confident, ability to be positive in the face of numerous rejections.
• Sound keyboard skills are some of the other prerequisites of a tele-marketing job.
• Sound judgment and professionalism.
• Strong attention to detail and dedication to excellence.
• A team player who can work with or without supervision.
• A go-getter who is persistent and result oriented.

CRITICAL PERFORMANCE ATTRIBUTES

• An energetic, dynamic, motivated individual who has a knack for sales. Someone who has superior communication skills (English), and a commitment to excellence. Values a strong work ethic and the possibility of increased earning for your efforts.

Working Conditions and Physical Effort:

The work environment characteristics described here are representative of those an employee encounters while performing the primary functions of this job.

• Work is normally performed in a typical interior/office work environment with occasional outdoor travels.
• Limited physical effort required.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are subject to change as per the requirement of the company.