Position: Operations
Manager
Reports To: CEO
Company: Link Tree Private Limited
Location: Thaiba, Lalitpur, Nepal
JOB PURPOSE
Operational Manager will be responsible for
managing daily staffing levels, identifying servicing
trends/ needs and taking actions required to
meet client/service level expectations. KEY RESPONSIBILITIES
- Manage agent scheduling requests
- Analyze
staffing and scheduling requirements
- Identify trends or issues in any related
processes
- Proactive action in solving client
related problems
- Monitoring staffing levels
to meet productivity and service level objectives
- Analyze call trends
- Scheduling adherences
- Compiling and communicating
reports
- Overseeing service delivery deployment
QUALIFICATION
- College or University Degree in business
administration.
- Specialization in Operations
Management and minimum 1-2 years of experience
would be highly
desirable.
- Strong working knowledge of MS
Office
CRITICAL PERFORMANCE ATTRIBUTES
- Reporting and Analysis
- Strong communication
skills
- Ability to multitask
- Encourage creativity,
initiative and a positive attitude
- Strong
leadership and judgmental skills
- Flexibility
to work in shifts
Working Conditions and Physical Effort:
The work environment characteristics described
here are representative of those an employee
encounters while performing the primary functions
of this job.
- Work is normally performed in a typical
interior/office work environment with occasional
outdoor travels.
- Limited physical effort required.
The above declarations are not intended to be
an all-inclusive list of the duties and responsibilities
of the job described, nor are they intended to
be such a listing of the skills and abilities
required to do the job. Rather, they are intended
only to describe the general nature of the job
and are subject to change as per the requirement
of the company. |
