Position: Quality Assurance Manager
Reports To: CEO
Company: Link Tree Private Limited
Location: Thaiba, Lalitpur, Nepal

JOB PURPOSE

The job purpose is to adhere to the clients specification and focus on Strategic and Tactical deliverables for QA methodology and delivery.

KEY RESPONSIBILITIES

• Function as a 6 Sigma SME, tying in with the Organizational/ Departmental objectives and Operations, to drive Process Improvements across multiple business segments.
• Ability to convert key focus areas into a quality framework, mentor and manage multiple projects and meet the training & certifications targets for the segment.
• Have to be a change agent in creating a review rigor around process improvements / drive data driven culture and provide feedback to the Business Leaders.
• Educate customers on the appreciation of quality and influence them to take up process improvement projects.
• Managing quality assurance supervisors.

QUALIFICATION

• Post- Graduate degree or MBA.
• Minimum of 2-3 years of experience in the international call centre industry.
• Strong working knowledge of MS Office & Visio.

CRITICAL PERFORMANCE ATTRIBUTES

• Possess the appropriate level of quality standard expertise and knowledge.
• Understand and apply procedures, regulations, and policies related to areas of specialized expertise.
• Effective decision-making, problem solving, and negotiating abilities, as well as a strong business acumen and customer focus
• Thorough knowledge of Six Sigma.
• Set the framework to move the organization towards ISO certification

Working Conditions and Physical Effort:

The work environment characteristics described here are representative of those an employee encounters while performing the primary functions of this job.

• Work is normally performed in a typical interior/office work environment with occasional outdoor travels.
• Limited physical effort required.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are subject to change as per the requirement of the company.